TERMS & CONDITIONS
CUSTOMER CARE
We are dedicated to providing you with high-quality furniture and an exceptional shopping experience. Our customer service team is here to assist you with any inquiries, from product information and customization options to post-purchase support. We strive to respond to all inquiries promptly and helpfully.
PRIVACY & SAFETY
At NordCurve, your trust is our most valued asset. We are committed not only to crafting beautiful and lasting furniture but also to protecting your privacy and ensuring a safe and transparent experience. This policy outlines how we collect, use, and safeguard your personal information, and reflects our commitment to ethical practices.
1. Data We Collect
To provide you with a seamless service, we collect information that you voluntarily provide to us. This includes:
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Identifiers: Your name, email address, shipping and billing address, and phone number when you create an account, place an order, or contact us.
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Transaction Data: Details of the products you purchase and your payment information (which is processed securely by our third-party payment processors and not stored on our servers).
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Technical Data: Your IP address, browser type, and information about your interactions with our website, collected through cookies and similar technologies, to improve site functionality and your browsing experience.
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Communication Records: Any correspondence you have with our customer service team.
2. How We Use Your Information
Your data allows us to serve you better. We use it strictly for:
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Fulfilling Your Orders: Processing payments, arranging shipping, and managing returns.
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Providing Customer Support: Responding to your inquiries and providing personalized service.
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Improving Our Services: Analyzing website usage to enhance our website, products, and marketing strategies.
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Marketing (with Your Consent): Sending you newsletters about new collections, exclusive offers, and design inspiration. You can opt-out of these communications at any time by clicking the "unsubscribe" link in any email.
3. Data Security: Your Safety is Our Priority
We implement robust security measures to protect your personal data from unauthorized access, alteration, or disclosure. Our website uses Secure Socket Layer (SSL) technology to encrypt data transmitted between your browser and our servers. All financial transactions are handled by reputable, PCI-DSS compliant payment gateways.
4. Data Sharing & Third Parties
We respect your privacy and do not sell, trade, or rent your personal data to third parties. We only share your data with trusted partners when it is essential for providing our services, such as:
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Shipping carriers (e.g., PostNord, DHL) to deliver your order.
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Payment processors (e.g., Stripe, PayPal) to complete your transaction.
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Analytics providers (e.g., Google Analytics) to help us understand website traffic and usage.
All our partners are contractually bound to handle your data confidentially and in compliance with data protection laws.
5. Your Rights & Control (Under GDPR)
As our customer, you have comprehensive rights over your personal data. You have the right to:
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Access the personal data we hold about you.
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Rectify any inaccurate or incomplete data.
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Erase your personal data ("the right to be forgotten").
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Restrict or object to our processing of your data.