SHIPPING & RETURNS
SHIPPING POLICY
We want your journey with NordCurve to be seamless and satisfying, from the moment you browse our collection to the day your furniture arrives in your home. Please review our policies below to understand how we handle shipping and your options for returns.
1.1 Processing Time
All orders are processed within [1-2] business days after order confirmation. Please note that custom-made or upholstered-to-order items may have a longer lead time, which will be clearly communicated to you at the time of purchase.
1.2 Delivery Areas & Partners
We currently ship within [Denmark and the European Union]. We partner with trusted and insured logistics carriers to ensure your furniture is transported with care.
1.3 Shipping Costs
Shipping costs are calculated at checkout based on the size, weight, and destination of your order. We are happy to offer [free standard shipping on all orders over a certain value, e.g., 2000 DKK] within Denmark.
1.4 Delivery Timeline
You will receive a shipping confirmation email with a tracking number once your order has left our warehouse. Please note that provided delivery estimates are not guaranteed and may be affected by factors beyond our control, such as carrier delays or customs inspections.
1.5 Inspecting Your Delivery
This is a crucial step. Upon delivery, please inspect the packaging and the products thoroughly for any signs of visible damage or missing parts before signing the delivery note. If you notice any damage, please note it precisely (e.g., "torn box, dent on side panel") on the carrier's device or paperwork. Refusing a severely damaged shipment is often the fastest way to resolve the issue. Please also contact our Customer Care team within [24 hours] of delivery to report the problem and initiate a claim.
RETURN & EXCHANGE POLICY
2.1 Return Policy Duration
We offer a [30-day] return period for items you wish to return for a change of heart. The countdown begins from the day you receive your order.
2.2 Conditions for Returns
To be eligible for a return, the item must be in its original, unused, and unassembled condition, with all original tags and packaging intact. The item must be returned in the same protective packaging it was sent in to prevent damage in transit.
2.3 Non-Returnable Items
For the safety and integrity of our products, the following items cannot be returned unless they are faulty:
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Custom-made, made-to-order, or personalized products.
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Products that have been assembled, used, or damaged after delivery.
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Products that are not in their original packaging.
2.4 Initiating a Return
To start a return, please contact our Customer Care team at [care@yourstore.com] with your order number. We will guide you through the process and provide you with a Return Merchandise Authorization (RMA) number and instructions. Returns shipped without an RMA number may not be accepted.
2.5 Return Shipping Costs
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Change of Mind: The customer is responsible for the cost of return shipping for non-faulty items. This cost will be deducted from your refund.
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Faulty or Incorrect Item: If you received a defective or incorrect item, we will cover all return shipping costs. We will arrange for a pickup or provide a prepaid shipping label.
2.6 Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, your refund will be processed to your original method of payment within [10] business days. Please note that the initial shipping cost (if any) is non-refundable for change-of-mind returns.
3. Damaged or Faulty Items
If your item arrives with a manufacturing defect or is damaged, please refer to our [Customer Care section in the Terms & Conditions] for detailed instructions on warranties and how we will resolve the issue—typically through repair, replacement, or refund.